Articles on: Booknatic: Rental Booking App

Add Email Templates

Create and manage multiple email templates per email type, so different services or campaigns can use different subject lines and content.

Open Settings → Notification

Go to Settings → Notification. You'll see 5 accordion sections, one per email type: Booking confirmed, Rescheduled, Canceled, Completed, Reminder.

Multi-template structure

Multiple templates within one email type — chips + Add mail sample button

Within each section, you'll see horizontal tab chips:

Default — Booknatic's default template. Cannot be deleted.
Other tabs — templates you've created. Each chip has an × to delete.
+ Add mail sample — create a new template.

Create a new template

In the relevant email section, click + Add mail sample.
A new tab appears — give it a name in the Email template name field (internal only, customers don't see it).
Edit the subject and content.
Click Save in the top right.

Edit an email template

Editor + live preview of email content

Field	Description
Email template name	Internal name.
Email content	Rich text editor with toolbar: Undo/Redo, Bold, Italic, Underline, Color, Alignment, Lists, Image, Link, Code.
Subject	Email subject — first line customers see in their inbox.
Save	Top right button to save changes.

Dynamic Variables in Emails

Dynamic variables let emails personalize automatically per customer. When you write [customer_name] in the content, the system replaces it with the actual customer name when sending.

Open the Email variables panel

In the email editor (Settings → Notification → open a template), the Email variables panel on the right lists every variable you can insert:

Group 1 — Order detail

Variable	Replaced with
`[booking_id]`	Booking code (`BK-00123`)
`[start_date]`	Start date/time
`[end_date]`	End date/time
`[service_name]`	Service name
`[total_price]`	Total order value
`[%_prepayment]`	% / amount paid up front (deposit)
`[slot_quantity]`	Quantity booked
`[duration]`	Booking duration

Group 2 — Customer information

Variable	Replaced with
`[customer_name]`	Customer's full name
`[customer_email]`	Customer email
`[customer_address]`	Customer address (for shipping)
`[customer_timezone]`	Customer's timezone

Group 3 — Your store information

Variable	Replaced with
`[store_name]`	Shopify store name
`[store_location]`	Store address (from General Settings)
`[store_timezone]`	Store timezone
`[product_link]`	Link to the booked Shopify product

Updated on: 12/05/2026

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