Email Notification
Each service has 5 types of automatic emails sent to customers. This guide shows how to toggle each one and configure reminder timing.
Open the Notification tab in your service
In the service you want to configure → Notification tab.
5 email types
When sent | |
|---|---|
Booking confirmed | Right after the booking is confirmed |
Booking rescheduled | When the booking is moved to a new date |
Booking canceled | When the booking is canceled |
Booking completed | When marked as Completed |
Booking reminder | Before the booking time (configurable timing) |
Toggle ON/OFF for each email.
Configure reminder timing
After turning the reminder toggle on, choose when to send:
- 24 hours before
- 2 hours before
- 48 hours before
You can enable 2 reminders at the same time — e.g., 24h before + 2h before.
Assign a custom template
- In the Notification tab, each email type has a template dropdown.
- The default is "Default" — Booknatic's built-in template.
- Click the dropdown, select a template you've created (e.g., "Wedding Dress Confirmation").
- Click Save.
Updated on: 12/05/2026
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