DingDoong plans, billing & how to upgrade or downgrade

Understand DingDoong's four plans, how billing works through Shopify, and how to change your plan anytime.

Overview

DingDoong has four plans — Free, Essential, Smart, Enterprise — so you can start small and unlock more as you grow. Each plan can be billed monthly, yearly (discounted), or as a lifetime purchase, selected with the cycle toggle on the Pricing page. All charges go through Shopify Billing and appear on your Shopify invoice; DingDoong never stores your payment details.

Before you start

• You can approve app charges on your store (store owner or staff with billing access).
• Open the in-app Pricing page for current prices and the full feature comparison — prices are shown live there.

Plan tiers at a glance

Each plan lists its quota, location limit, and feature set on the Pricing page. Roughly:

• Location limits per current code; confirm on the Pricing page. For what each tier unlocks (e.g., order limits & specific products = Essential+; overrides, surcharges, customer note, Google Calendar sync = Smart+; checkout-page picker = Enterprise + Shopify Plus), see the feature comparison on the Pricing page.

Billing cycles

Each paid plan offers monthly, yearly (discounted), or lifetime (one-time) billing — switch with the cycle toggle on the Pricing page.

How to upgrade your plan

Here's how, step by step:

Step 1: Open the Pricing page

In the DingDoong admin, go to Pricing.

Step 2: Choose a plan and billing cycle

Toggle Monthly / Yearly / Lifetime, compare the tiers, and select your plan.

Step 3: Approve the charge in Shopify

Shopify shows the charge approval screen. Click Approve — you're returned to DingDoong with the new plan active immediately.

How to downgrade or cancel

Open Pricing, select a lower tier (or Free), and approve. Shopify prorates charges between plans automatically. To stop charges entirely, downgrade to Free; to end the subscription completely, uninstall the app from your Shopify admin.

Common scenarios

Seasonal upgrade

Upgrade before a peak season (BFCM, Christmas), then downgrade after — your configuration is preserved either way.

Monthly → yearly

Select the same plan with the yearly cycle; Shopify prorates your unused monthly time.

Try a premium feature

Upgrade, test it; if it's not for you, downgrade — settings for locked features are kept and reactivate if you upgrade again.

Configuration options

Tips & Best practices

Troubleshooting

I upgraded but the feature is still locked?

Reload the app (or reopen it from Shopify admin) so the new plan registers. If it persists after approving the charge, contact support.

I was charged after uninstalling?

Shopify bills app subscriptions in 30-day cycles; a final prorated invoice can appear. Billing is handled by Shopify, but contact us and we'll help.

FAQ

Will I lose settings when downgrading?

No — settings and data are kept; features above your new tier are locked, not deleted, and resume if you upgrade again. (Note: location limits drop — review before downgrading if you run multiple stores.)

Is there a free trial?

Trial availability, when offered, is shown on the in-app Pricing page.

How do I cancel completely?

Downgrade to Free to stop charges while keeping the app, or uninstall the app to end the subscription.

Related articles

• Location limits by plan— Location allowance per tier (Locations)
• DingDoong Overview and Key Features— What each feature does (Get Started)
• Sync orders to Google Calendar — Example Smart-plan feature (Order Management)

Updated on: 09/06/2026