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Dispute Management Setup

Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute.

You turn the feature on and add your store information under Settings > Dispute settings, and connect your payment accounts under Settings > Account settings > Payment gateway. After that, your disputes flow in and notifications go out automatically.

Step 1: Turn on Dispute Management

Go to Settings > Dispute settings and turn on Protect your store from chargebacks. The setup sections — Timezone, Store information, Delivery status for dispute evidence and Dispute notifications — appear right below on the same page. You can switch the feature off anytime (All setting information will remain, only turn off dispute flow).

Step 2: Add your store information

This is the information Synctrack reuses to auto-fill the Store info evidence tab on every PayPal dispute, so you only enter it once. Fill in:

Contact email (required)
Store URL (required) — paste it with or without https://; we strip the protocol automatically.
Refund & Return Policy URL
Terms & Conditions URL
Shipping Policy URL
Cancellation Policy URL

Click Save. The card collapses with a green ✓ Saved marker.

Note: On Premium and Enterprise plans you'll see + Add more store below this card — use it to configure separate dispute settings for each connected store.

Step 3: Connect your account

Go to Settings > Account settings > Payment gateway and open the Paypal tab. In the Dispute management card, click Connect with PayPal and log in to your PayPal Business account — no Client ID or Secret key needed. Already connected PayPal for tracking sync? Just click Use for disputes next to that account.

Prefer your own PayPal app? Click Connect Paypal Development Account instead and enter your account's Email, Client ID, and Secret key. For the full walkthrough of both options, see Connect Your Account to Synctrack.

Step 4: Choose your email notifications

In the Dispute notifications card on the Dispute settings page, click Set up notifications — it takes you to Settings > Notifications > Email notifications. Add who should be alerted under Recipient emails (type an email and press Enter — up to 5 recipients). Then, in the Dispute notifications card, on the Paypal tab, switch on the events you care about:

New dispute opened
Dispute status changed
Response deadline in 48 hours
Dispute won
Dispute lost
Monthly dispute report

Click Save email notification.

You're all set

Once your store information, payment account and notifications are set, a green Setup complete! banner confirms your PayPal dispute management is active. Click Go to Dispute Management to view incoming disputes. From now on, when a dispute is filed on your connected PayPal account, Synctrack detects it and emails you (typically within 15 minutes).

Note: Evidence auto-fill requires Pro or above. On Basic you fill the evidence in yourself. The Free plan is view-only — you can see your disputes but the action buttons are locked.

Not finding what you are looking for? Chat with us or send us an email at [email protected] — we're always right there to give you a full hand.

Updated on: 08/10/2026

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