Facebook Multi Pixel - Setup time zone
Most of the purchase event missing cases or receiving inconsistency reports are due to the time zone difference between platforms: Shopify, Omega app, and Facebook. So it is important to tell Shopify and Omega app what your time zone is.
Please go to in-app > Event setting tab > Find time zone box and click to the blue link below the box:
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1unxr7x.png)
The link will direct you to Facebook guideline about changing time zone on Facebook:
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1jhk04i.png)
If you can not find your Payment setting tab on Facebook, please click here
On your Payment setting, please scroll down, find Business info, then click Edit
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_fibqoi.png)
Then click to see what your Facebook time zone is, you can also change it to timezone you want if you see it is not setup yet.
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_tx1md.png)
Now you already know what your Facebook Business manager timezone is, you can set it in to Omega app and Shopify:
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_16aasj2.png)
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_95iky6.png)
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1029rqj.png)
First, you need to know which time zone on Facebook you are in:
Please go to in-app > Event setting tab > Find time zone box and click to the blue link below the box:
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1unxr7x.png)
The link will direct you to Facebook guideline about changing time zone on Facebook:
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1jhk04i.png)
If you can not find your Payment setting tab on Facebook, please click here
On your Payment setting, please scroll down, find Business info, then click Edit
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_fibqoi.png)
Then click to see what your Facebook time zone is, you can also change it to timezone you want if you see it is not setup yet.
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_tx1md.png)
Now you already know what your Facebook Business manager timezone is, you can set it in to Omega app and Shopify:
On Omega Facebook Multi pixel app -> Event setting -> Timezone box
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_16aasj2.png)
On Shopify -> Manage account -> General -> Timezone box
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_95iky6.png)
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1029rqj.png)
And done, no inconsistency report will ever happen!
Updated on: 07/11/2022
Thank you!