Manage Withdrawal Requests
Overview
The Withdrawal request page is where you track and act on every request customers submit. This guide covers the requests list, what each status means, the verification checks, and how to keep private notes.
What you'll learn
- How to view your requests list
- How to understand status values
- How to add internal notes
- Who can use this feature?
How to view your requests list
Open Blockify Withdrawal Form and go to the Withdrawal request page to see the Withdrawal Requests list. Each row shows the Customer, Email, Order, Verified Status, Withdrawal Status, and Date.
How to understand status values
Every request carries one of six withdrawal statuses, shown as a colored badge:
Status | Meaning |
|---|---|
Received | The customer just submitted the request; you haven't actioned it yet. |
Opened | You're actively working on the request. |
Rejected | You've turned down the withdrawal request. |
Refunded | The request was refunded on the original order (auto-synced from the Shopify order) for a fulfilled order. |
Cancelled | The request was cancelled on the original order (auto-synced from the Shopify order) for an unfulfilled order. |
Completed | The request is fully resolved. |
The detail page also shows the Verified Status, with order and email checks against the original order information, to help you decide on the request:
Status | Applies to | Meaning |
|---|---|---|
Verified | Withdrawal request | Both the order and the customer email match the original order. |
Unverified | Withdrawal request | At least the order or the customer email doesn't match the original order. |
Verified | Original order | Order number matches exactly and the order date (fulfillment/delivery/created) is within the window. |
Not found | Original order | No order matching the customer's submission was found in Shopify. |
Expired | Original order | The order date is outside the accepted window. |
Verified | Original customer | Customer email matches exactly and the country is in the accepted countries (default: 26 EU countries). |
Email mismatched | Original customer | The submitted email doesn't match the original email. |
Out of zone | Original customer | The customer's country is outside the accepted countries (default: 26 EU countries). |
How to add internal notes
Keep private context on a request without sharing it with the customer.
Step 1: On the request detail page, type in the Notes (internal) field.
Step 2: Click Save to store your note.
Internal notes are for your team only and are never shown to the customer.
Who can use this feature?
Viewing and managing withdrawal requests is part of the core request management and is available on all plans.
FAQs
- What's the difference between Refunded and Cancelled?
Refunded means the original order was refunded (a fulfilled order); Cancelled means it was cancelled (an unfulfilled order). Both sync automatically from the Shopify order.
- Why is a request Unverified?
Because at least the order or the customer email doesn't match the original order — for example an email mismatch, an order that can't be found, or an order outside the window.
- What does Out of zone mean?
The customer's country is outside the accepted countries (default: 26 EU countries).
- Are internal notes visible to customers?
No. Notes in the Notes (internal) field are for your team only and are never shown to the customer.
Updated on: 03/07/2026
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