Getting Started

• How Customers Submit a Withdrawal

  What customers see when they withdraw: the two-step form, EU eligibility, and the acknowledgment email.Few readers

• Add the Withdrawal Form & Button to Your Storefront

  Overview Getting the withdrawal form live on your store takes two things: activating the app embed, then choosing how shoppers reach the form. This guide walks you through both so customers can find and submit their requests with ease. What you'll learn Requirement How to activate the app embed How to surface the form for customers [Who can use this feature?](#2-who-can-use-this-featuFew readers

Manage Withdrawal Requests

• Process & Complete a Withdrawal Request

  Handle a withdrawal from Received to Completed: open the order to refund or cancel, mark items received, or reject.Few readers

• Manage Withdrawal Requests

  Overview The Withdrawal request page is where you track and act on every request customers submit. This guide covers the requests list, what each status means, the verification checks, and how to keep private notes. What you'll learn How to view your requests list How to understand status values How to add internal notes [Who can use this feature?](#2-who-can-use-this-feaFew readers

Settings

• Auto-create Shopify return for withdrawal request

  Enable the product picker and auto-create Shopify returns from the Settings page.Few readers

• Configure Your Withdrawal Rules

  Set your withdrawal window, choose which form fields customers fill in, and exclude products that can't be withdrawn.Few readers

• Auto-validate Withdrawals Before Submission

  Block invalid withdrawals at the form by validating the order, email, and country as the customer submits.Few readers

• Set Up Withdrawal Email Notifications

  Configure your sender email, turn the four notification emails on or off, and edit their templates.Few readers

Customize Withdrawal Form & Button

• Configure the Storefront Widget Button

  Overview The floating widget button is how most shoppers reach your withdrawal form. From the Settings page you control its languages, colors, position, and shape, then confirm it on your storefront. What you'll learn Requirement How to set up the form & button How to save and check your widget Who can use this feature? Requirement The **Blockify WFew readers