Getting Started
How Customers Submit a Withdrawal
What customers see when they withdraw: the two-step form, EU eligibility, and the acknowledgment email.Few readersAdd the Withdrawal Form & Button to Your Storefront
Overview Getting the withdrawal form live on your store takes two things: activating the app embed, then choosing how shoppers reach the form. This guide walks you through both so customers can find and submit their requests with ease. The withdrawal form is available in all 24 official EU languages, shown automatically in each shopper's language. What you'll learn Requirement How to activate the app embed [How to surface the foFew readersCompliance health check
Overview Compliance health is a panel on your Home dashboard that checks whether your store's withdrawal configuration meets the EU withdrawal requirements (EU Directive (EU) 2023/2673 and §356a BGB). It runs five automated checks and shows an overall badge, a summary of how many checks are passing, and a status banner. What you'll learn How to use the panel The five compliance checks [Who can use this feature?](#2-who-Few readers
Manage Withdrawal Requests
Manage Withdrawal Requests
Overview The Withdrawal request page is where you track and act on every request customers submit. This guide covers the requests list, what each status means, the verification checks, and how to keep private notes. What you'll learn How to view your requests list How to understand status values How to add internal notes Additional details [HowFew readersProcess & Complete a Withdrawal Request
Handle a withdrawal from Received to Completed: open the order to refund or cancel, mark items received, or reject.Few readersExport withdrawal requests to CSV or Excel
Overview Export your withdrawal requests from the Withdrawal request page to CSV or Excel — for accounting, audits, compliance evidence, or your own analysis. The exported file is a durable, immutable snapshot of your requests at the time of export. What you'll learn How to export your requests Good to know Who can use this feature? How to export your requests Step 1: Open **Blockify WithdrawFew readers
Settings
Auto-create Shopify return for withdrawal request
Enable the product picker and auto-create Shopify returns from the Settings page.Few readersConfigure Your Withdrawal Rules
Set your withdrawal window, choose which form fields customers fill in, and exclude products that can't be withdrawn.Few readersAuto-validate Withdrawals Before Submission
Block invalid withdrawals at the form by validating the order, email, and country as the customer submits.Few readersSet Up Withdrawal Email Notifications
Configure your sender email, turn the four notification emails on or off, and edit their templates.Few readersCustom fields for your withdrawal form
Overview In addition to the built-in fields, you can add your own fields to the withdrawal form — for example a short text box, a dropdown, or a checkbox — to collect the extra information your store needs. What you'll learn How to add a custom field Field types Manage your custom fields Where captured values appear [Who can use this feature?](#2-who-can-use-this-Few readers
Customize Withdrawal Form & Button
Configure the Storefront Widget Button
Overview The floating widget button is how most shoppers reach your withdrawal form. From the Settings page you control its languages, colors, position, and shape, then confirm it on your storefront. What you'll learn Requirement How to set up the form & button Form languages Edit the form & button text per language [How to save and check your widget](#2-hoFew readersSupported languages: the 24 EU languages
Overview Your withdrawal form supports all 24 official EU languages, so shoppers across the EU can read and sign the withdrawal declaration in their own language. What you'll learn The 24 supported languages Ready and pending languages Who can use this feature? The 24 supported languages The withdrawal form supports these 24 official EU languages: # Language | 1 | BuFew readers