Set Up Withdrawal Email Notifications
Overview
Blockify sends emails automatically as withdrawals move through their lifecycle — starting with the acknowledgment that EU law requires. From the Settings page, you configure your sender address, turn each email on or off, and edit the templates.
What you'll learn
- How to choose your sender email
- How to turn notification emails on or off
- How to edit an email template
- Who can use this feature?
How to choose your sender email
Step 1: Open Blockify Withdrawal Form → Settings and find the sender email section.
Step 2: By default, emails are sent from [email protected]. To send from your own address instead, choose Use your email as sender and connect a provider — Amazon SES, Sign in with Google, or SMTP (host, port, username, app password, SSL).
Step 3: Optionally set a Sender name.
Step 4: Click Send test email to check delivery, then Save.
How to turn notification emails on or off
Blockify has four notification emails. Toggle each one on or off:
Sent to | Default | Notes | |
|---|---|---|---|
Withdrawal acknowledgment | Customer | Always on | The legally required durable-medium confirmation, sent the moment a withdrawal is received. Can't be turned off. |
Withdrawal received | Merchant | On | Notifies you of a new request. |
Withdrawal completed | Customer | On | Sent when you mark a request as completed. |
Withdrawal rejected | Customer | Off | Sent when you reject a request. |
How to edit an email template
Step 1: Click Edit template on any email.
Step 2: Set the Subject line and edit the HTML body.
Step 3: Insert merge tags to personalize the email: {customer_name}, {order_number}, {item_withdrawal_details}, {withdrawal_date}, {refund_amount}, {store_name} (and {reject_reason} for the rejection email).
Step 4: Click Send test email to preview, then Save.
Who can use this feature?
The four notification emails and the template editor are available on all plans.
FAQs
- Can I turn off the acknowledgment email?
No. It's the legally required durable-medium confirmation, so it's always on — but you can edit its content.
- Can I send emails from my own domain?
Yes, with a custom sender (Amazon SES, Google, or SMTP). This is a Premium feature.
- How do I personalize an email?
Insert merge tags like {customer_name} and {order_number} in the subject and body; they're replaced with the request's real values.
- How can I check an email looks right before customers get it?
Use Send test email in the sender settings or the template editor to send yourself a copy.
Updated on: 03/07/2026
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