Set Up Withdrawal Email Notifications
Overview
Blockify sends emails automatically as withdrawals move through their lifecycle — starting with the acknowledgment that EU law requires. From the Settings page, you configure your sender address, turn each email on or off, and edit the templates.
The three customer emails — Withdrawal acknowledgment, Withdrawal completed, and Withdrawal rejected — are sent in the language each buyer used on the withdrawal form, while the Withdrawal received merchant alert stays in your admin language.
What you'll learn
- How to choose your sender email
- How to turn notification emails on or off
- How to edit an email template
- Languages
- Who can use this feature?
How to choose your sender email
Step 1: Open Blockify Withdrawal Form → Settings and find the sender email section.
Step 2: By default, emails are sent from [email protected]. To send from your own address instead, choose Use your email as sender and connect a provider — Amazon SES, Sign in with Google, or SMTP (host, port, username, app password, SSL).
Step 3: Optionally set a Sender name.
Step 4: Click Send test email to check delivery, then Save.
How to turn notification emails on or off
Blockify has four notification emails. Toggle each one on or off:
Sent to | Default | Notes | |
|---|---|---|---|
Withdrawal acknowledgment | Customer | Always on | The legally required durable-medium confirmation, sent the moment a withdrawal is received. Can't be turned off. |
Withdrawal received | Merchant | On | Notifies you of a new request. |
Withdrawal completed | Customer | On | Sent when you mark a request as completed. |
Withdrawal rejected | Customer | Off | Sent when you reject a request. |
Language: the three customer emails (acknowledgment, completed, rejected) are localized to the buyer's form language; the Withdrawal received merchant alert is not localized and stays in your admin language. See Languages below to manage per-language wording.
How to edit an email template
Step 1: Click Edit template on any email.
Step 2: Set the Subject line and edit the HTML body.
Step 3: Insert merge tags to personalize the email: {customer_name}, {order_number}, {item_withdrawal_details}, {withdrawal_date}, {refund_amount}, {store_name} (and {reject_reason} for the rejection email).
Step 4: Click Send test email to preview, then Save.
Languages
Your customer-facing withdrawal emails — Withdrawal acknowledgment, Withdrawal completed, and Withdrawal rejected — are sent in the language each buyer used on the withdrawal form. Every language you enable comes with a system-provided baseline translation, so emails read naturally without you writing each version from scratch. The internal Withdrawal received alert to you as the merchant always stays in your admin language.
Edit a translation
Step 1: Open Email notification and select a customer email (acknowledgment, completed, or rejected).
Step 2: In the Template editor, use the language tabs to switch between your enabled languages (your default language plus any add-on languages). The default tab is marked "Default".
Step 3: Each language shows a status badge: System baseline (using the bundled translation), Customized (you've edited it), or Falls back to default (no translation bundled yet).
Step 4: Edit the Subject line and HTML body. Merge tags such as {customer_name}, {order_number}, and {reject_reason} are the same in every language and are never translated — insert them with Insert variable.
Step 5: Preview each language with sample data in the Email preview pane, then click Save.
Step 6: To revert a language to the bundled translation, click Reset to baseline.
When a language has no translation yet
If you enable a language that doesn't have a bundled baseline, its tab shows a note that no translation is bundled for that language yet, that customers who choose it will receive your default template, and that you can edit below to add a translation. Add your text and Save to activate it.
How the sending language is chosen
Emails are sent in the buyer's form language. If that isn't available, the app falls back in order: order locale → your shop's default language → English. Emails are always sent — they're never blocked for a missing translation.
Who can use this feature?
The four notification emails and the template editor are available on all plans.
Add-on languages are labeled Premium in the Template editor, but at launch they're available on all plans. Your default language and the acknowledgment email are always available.
FAQs
- Can I turn off the acknowledgment email?
No. It's the legally required durable-medium confirmation, so it's always on — but you can edit its content.
- Can I send emails from my own domain?
Yes, with a custom sender (Amazon SES, Google, or SMTP). This is a Premium feature.
- How do I personalize an email?
Insert merge tags like {customer_name} and {order_number} in the subject and body; they're replaced with the request's real values.
- How can I check an email looks right before customers get it?
Use Send test email in the sender settings or the template editor to send yourself a copy.
- Which language are my customer emails sent in?
The language the buyer chose on the withdrawal form; if that's unavailable, it falls back to the order locale, then your shop default, then English.
- Is the merchant "Withdrawal received" alert translated?
No — it always uses your admin language.
- Do I have to translate every email myself?
No. Each enabled language has a system-provided baseline you can optionally customize.
- How do I undo my edits to a language?
Open that language tab and click Reset to baseline.
Updated on: 22/07/2026
Thank you!