Reschedule
Move a booking to a new date or time without cancelling and rebooking — the original booking, its history, and customer details all stay intact.
Overview
Plans change. Instead of cancelling a booking and creating a new one (which loses the booking history and order link), Reschedule moves an existing booking to a different slot in one step. The booking keeps its ID, status trail, and payment, and an email notification is sent automatically.
There are two ways to reschedule:
- A. Merchant reschedules — you change the time from inside the app (Booking Manager).
- B. Customer reschedules — the customer changes it themselves from a link in their email.
Note: Rescheduling does not affect the customer's payment or order. It only updates the date/time and marks the booking as Rescheduled. |
Before you start
- The service must have availability configured, so there are valid dates/slots to move into.
- For customers to self-reschedule, the booking reminder / confirmation email must be enabled in Settings > Notification — the reschedule link lives inside that email.
A. Merchant reschedules (in app)
On the booking detail page, Reschedule sits in the action bar next to Cancel booking.
Override availability
By default the calendar only offers dates and slots that are actually open. When you need flexibility — squeezing in a VIP or moving a booking to a fully-booked day — tick Override availability.
**Use with care: **Override lets you place the booking on any date or into a fully-booked slot, with the time entered manually. This can exceed a slot's normal capacity, so use it intentionally.Booking detail action bar — Reschedule is on the right
- Go to Booking Manager and Manage the booking's detail page.
- Click Reschedule. The “Reschedule booking” dialog opens.
- Pick a new date. For time-slot services also choose a time slot; for multi-day rentals pick the new start date (the duration is kept automatically).
- Click Confirm.
The Reschedule booking dialog — calendar, time slots, and the Override availability option
The booking moves to the new time, its status becomes Rescheduled, and the customer receives a “Your booking has been rescheduled” email noting that the store made the change.
B. Customer reschedules (from email)
Every reminder/confirmation email contains a Reschedule link. The customer clicks it to open a self-service page — no account or login needed.
The customer-facing reschedule page opened from the email link
- Customer clicks Reschedule in their email.
- The page shows their current booking (service, date, time, duration, party size).
- They pick a new available date and slot, then click Confirm new time.
- A success screen appears and a confirmation email with the new time is sent.
Confirmation screen after the customer reschedules
The customer page only shows slots that still have space — they can't double-book. There is no override on this page; that's merchant-only. |
Updated on: 18/06/2026
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