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• Why my products are in Queue?

  It is about our app flow: Normally, when you create a new feed and feed to your Google merchant account (GMC) successfully, the products' status will be submitted But when there are any changes in products on your store, our app automatically updates products status (In Queue) until the next syncing time. When these products are fed successfully again to GMC, the app one more time updates the status (submitted). This helps sync the latest information to your GMC account so no need to worryFew readers

• Can the app affect our site loading speed?

  Technically no. Our app only works behind the scene, without having to load any code on your storefront, so it won't affect site loading speed. However, if you spot something unusual, just let us know so we will check!Few readers

• How I can make sure the app's submitting feeds to the right Merchant ID?

  Be sure to connect the right email and Merchant ID when you create the feeds. You can also check the Merchant ID destination of a feed in the Manage Feed tab.Few readers

• What is a custom label and do I need to set them?

  Custom labels allow you to attach specific tags to your products. These will act as filters for you to group products in your Shopping Ads campaign in terms of reporting and bidding. The information you include in this attribute won’t be shown to customers. You can submit up to 5 custom_label attributes for each product. Example: You want to be able to group products based on your selling rate (low selling, high selling) to better organize & optimize your Ads campaigns, set a custom_label toFew readers

• What our app does?

  We pull product data from your Shopify. You create feeds out of those, we submit feeds to Google Merchant through the Content API method. Items arrived at and approved by Google Merchant Center can from then on be used in different Google Programs, namely Free Listings, Enhanced Free Listings, Dynamic Remarketing, Shopping ads, local ads and local free listings.Few readers

• Does your app import the full price and the sale price of products?

  It's currently set up to import to full price to the "price" field to Google. If you want to set up a sale_price attribute, please contact us for support!Few readers

• I have so many errors showing up on Diagnosis. Could you help?

  You can contact us anytime. Or this article might help you solve the most common onesFew readers

• Can the app generate a feed file so I can use it to submit elsewhere?

  Of course, you can. You can create the XML feed that can generate a feed URL for you. But please note that if you want to use it to submit to other channels, you still have to follow their data specifications/requirements, which might differ a lot from those of Google Merchant.Few readers

• Does the app take in the SEO description or the description showing up on the storefront?

  Currently, it's fetching your storefront description to submit Google Merchant's description field.Few readers

• My products are custom-made. What should I do with MPN or GTIN to get them approved?

  In this case, you just need to tell Google that by submitting an "keep_blank" to that field on Shopify and sync your feed again then our app can handle the rest.Few readers

• How does it work?

  The Sync Flow of Product data changes happen in this direction: Changes in Shopify → Changes in app → Changes in Google Merchant product data This means the main source of truth is in your Shopify product tab. Changes in Shopify's product data fields and inventory changes will be reflected in in-app product data, hence Google Merchant item listing data. Sync back to Shopify is optional **The good news: **You can choose whether to syncFew readers

• How to verify my domain?

  First, go to Tools & Settings. Then, choose Business Information > Website > Enter your website URL verify my domain Next, choose the first option and copy the tag After getting the tag, you needFew readers

• I recently made some changes to product data. Can I sync now or do I have to wait till the scheduled time?

  💡 If you've made the changes just in-app, go to Manage feed tab → hit the button below to sync immediately to Google. 💡 If you've made the changes from Shopify, hit the "Fetch Shopify Changes" button first, then repeat the above process.Few readers

• What if my descriptions have images, tables, or even videos? Will the app be able to submit those as descriptions?

  Indeed it can. Our app takes the HTML format of your description from Shopify to submit to Google Merchant, so all multi-media will remain intact. This means your customers can still see all of them vividly on the Google Shopping tab.Few readers

• Does the app work with a multi-client Google Merchant account?

  Yes, it does. Just like other types of accounts, all you need is to sign in with your account from our app.  You'll then be able to select a target Merchant ID when creating each feed.Few readers

• My products have variants. How will the variants' titles look like as submitted items to Google Merchant?

  In general settings → advanced settings, select how you want to set up the title format for each item (each item corresponds to one variant). For example, if your main product title is School Backpack for kids and you have 2 variants for it in total (blue and green). The setting below will append the main title with the variant title, "School Backpack for kids/blue" and "School Backpack for kids/green" to submit to your Google Merchant. ![](https://storage.crisp.chat/users/helpdesk/website/8Few readers

• How to configure tax settings?

  If your business charges tax in the United States, you need to configure your tax settings in Merchant Center. Follow the instructions below and then click ‘Done’ when you’re finished. Open your Google Merchant Tax settings Under the ‘Tax setup’ section, select Configure tax and set up nexus Click on the ‘+’ button and select the state where you charge tax Next sFew readers

• What if I uninstall Omega app, will my items stay on Google Merchant?

  They will stay there for 30 days, then they will expire. This is to keep a stable source of items if you're running any ads. But please note that syncing is not available from the moment you delete the app, so your items will remain static. Mismatch errors might happen.Few readers

• How to configure shipping settings?

  You need to enter your shipping costs to Merchant Center. To do that you will need to add a new Shipping service and a Shipping rate. Complete steps 1 and 2 below and click ‘Done’ when you’re finished. 1. Add a Shipping service Open Google Merchant Shipping settings ![](https://storage.crisp.chat/userFew readers

• What is a shipping label and do I need to set them up?

  Shipping label allows you to attach extra information about your products that help you define your shipping settings in Google Merchant. Say, for example, it's Christmas season and you want to set up free shipping for only selected products as part of your sales campaign, submit a shipping_label with a value that helps you define those products, such as shipping_label = free for Christmas. This way, you can group products with shipping_label = free for Christmas and set a free shipping rateFew readers

• My products are not custom-made. I don't know where to find GTIN or MPN.

  Make sure your products are manufactured. Then try to contact the manufacturer or GS1 to get the correct GTINs. Since GTIN is international, Google can check its validity. So please don't make up your GTINs. Wrong formats definitely result in disapproved products. If you can't have them, please contact us for support to tell Google that your identifier exists but you don't have them in place (set GTIN, MPN to blank). This way, your products will still get approved (provided they're not caught iFew readers

• How to fix Invalid value [age group] and Invalid value [gender]?

  You can set the default gender and age group here for the whole products they have the same information if each feed has a different age group and gender, you can fix it by editing that feedFew readers

• How do I grant access for Omega to my Merchant account to check?

  ![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/imagFew readers

• If I click on "Fetch Shopify Changes" on the pricing plan which changes get synced?

  The Fetch button on the Pricing layout has the function of syncing the data from your Shopify to our app then you can create a feed. After creating a feed, you need to feed them to the GMC account by Feed now button, or else you need to wait till the next syncing cycle then the products can be fed. You can manage the syncing time by editing the feed. ![](https://storage.crisp.chat/users/helpdesk/website/83Few readers

• How to create an XML feed and feed your products to your merchant account?

  Please follow the guide in the tutorial video below:Few readers

• How to create a custom label for my products?

  Go to Manage Products tab, select the products that you want to create label Then assign a label for them, don't forget to apply Finally, update the new change to your merchant account by clicking the sync now button ![](https://storage.crisp.chaFew readers

• I have created a new feed but why I can't find it on merchant account?

  Normally when you create a feed, our app will wait till the syncing time to update your products to your merchant account. You can totally reschedule the syncing time by editing the feed. If you want to update the feed immediately, please go to manage feed and click the sync now button, attached image below:Few readers