Dispute Management Setup

Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute.

You set everything up once under Settings > Dispute settings. After that, your disputes flow in and notifications go out automatically.

Step 1: Turn on Dispute Management

Go to Settings > Dispute settings > Turn on the toggle. The setup sections — Store information, Payment gateway, and Dispute notification — appear right below on the same page. You can switch the feature off anytime (All setting information will remain, only turn off dispute flow).

Step 2: Add your store information

This is the information Synctrack reuses to auto-fill the Store info evidence tab on every PayPal dispute, so you only enter it once. Fill in:

Contact email (required)
Store URL (required) — paste it with or without https://; we strip the protocol automatically.
Refund & Return Policy URL
Terms & Conditions URL
Shipping Policy URL
Cancellation Policy URL

Click Save. The card collapses with a green ✓ Saved marker.

Note: On Premium and Enterprise plans you'll see + Add more store below this card — use it to configure separate dispute settings for each connected store.

Step 3: Connect your account

In the Payment gateway card, click Connect Paypal Development Account to add your PayPal account for dispute and enter your account's Email, Client ID, and Secret key. For the full walkthrough of where to find your Client ID and Secret key, see Connect Your Account to Synctrack.

Step 4: Choose your email notifications

In the Email notification card, add who should be alerted under Recipient emails (type an email and press Enter — up to 5 recipients). Then, on the Paypal tab, switch on the events you care about:

New dispute opened
Dispute status changed
Response deadline in 48 hours
Dispute won
Dispute lost
Monthly dispute report

Click Save email notification.

You're all set

Once all three sections are saved, a green Setup complete! banner confirms your PayPal dispute management is active. Click Go to Dispute Management to view incoming disputes. From now on, when a dispute is filed on your connected PayPal account, Synctrack detects it and emails you (typically within 15 minutes).

Note: Evidence auto-fill requires Pro or above. On Basic you fill the evidence in yourself. The Free plan is view-only — you can see your disputes but the action buttons are locked.

Not finding what you are looking for? Chat with us or send us an email at [email protected] — we're always right there to give you a full hand.

Updated on: 25/09/2026

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