Notify customers when their order is "Out for delivery"

Email delivery customers when their order is on the way — triggered when you mark it "Mark as dispatched" in the Order report.

Overview

This email reassures customers their order is en route. It's sent based on the DingDoong status ("Mark as dispatched"), not Shopify's status.

Before you start

• Your sender email is verified — see Email & notifications overview
• You use the Order report to update statuses.

How to set it up

Here's how, step by step:

Step 1: Verify your sender email

Go to General settings → Email notifications → Verify your email address and confirm via the email we send.

Step 2: Turn on "Out for delivery"

Toggle on the Out for delivery email reminder.

Step 3: Edit content (optional) & preview

Customize the message and preview it.

Step 4: Send a test

Send a demo test to verify formatting.

How it triggers

In the Order report, select the order → Update status → Mark as dispatched. The email sends automatically. The email follows the DingDoong status, not Shopify's.

Common scenarios

Same-day local delivery

Mark orders dispatched as drivers leave so customers know to expect them.

Route batches

Use bulk status update to dispatch and notify a batch of deliveries at once.

Tips & Best practices

Troubleshooting

The email didn't send?

Confirm sender email verified, the toggle on, and the status set to "Mark as dispatched" in the Order report.

FAQ

Is this triggered by Shopify fulfillment?

No — by the DingDoong "Mark as dispatched" status.

How do I turn it off?

Toggle off "Out for delivery" in Email notifications.

Related articles

• Email & notifications overview— Sender verification & all emails (Email & Notifications)
• Notify customers when their order is "Ready for pickup"— The pickup equivalent (Email & Notifications)
• Order report: track, filter, update, and export scheduled orders— Where you set the status (Order Management)

Updated on: 09/06/2026