Email & notifications overview
Email & notifications overview
DingDoong can email customers and staff at key moments — confirmation, ready for pickup, out for delivery, reschedules, and missing-date recovery. This is your map of all of them.
Overview
All DingDoong emails are managed in General settings → Email notifications. Before any of them send, you must verify your sender email address once. Then enable and customize the emails you want.
Before you start
- Open General settings → Email notifications.
- Have access to your sender email inbox to confirm verification.
Step 0 — Verify your sender email (required once)
Go to General settings → Email notifications → Verify your email address, then click the verification link in the email we send you. Until verified, no DingDoong emails will send.
The emails you can send
Who gets it | Trigger | Article | |
|---|---|---|---|
Selected schedule in order confirmation | Customer | Order placed | |
Ready for pickup | Customer | You set status "Ready for pickup" in Order report | |
Out for delivery | Customer | You set status "Mark as dispatched" in Order report | |
Missing-date recovery | Customer | Order placed without a date | Customize the missing-date recovery email (Auto-Recovery) |
Reschedule confirmation | Customer | Customer reschedules | |
Reschedule staff alert | Staff | Customer reschedules | |
New order notification | Staff | New scheduled order |
Common scenarios
Keep pickup customers informed
Verify your sender, then enable Ready for pickup and update statuses in the Order report.
Reduce "where's my order" messages
Enable Out for delivery so customers know when their order is on the way.
Never miss a no-date order
Enable missing-date recovery so customers are auto-asked to pick a date.
Tips & Best practices
Troubleshooting
No emails are sending?
Your sender email is probably not verified. Complete Step 0.
A status email didn't fire?
It's driven by the DingDoong status in the Order report, not Shopify — set the matching status.
FAQ
Do these replace Shopify's emails?
No — they're additional, DingDoong-specific notifications.
How do I turn an email off?
Toggle it off in General settings → Email notifications; its template is kept.
Related articles
- Confirm the selected schedule in the order confirmation email· Notify customers when their order is "Ready for pickup" · Notify customers when their order is "Out for delivery"Email & Notifications)
- Reschedule email notifications: confirm schedule changes with customers and staff - Let customers reschedule their delivery date from the order status page (Email & Notifications)
- Order report: track, filter, update, and export scheduled orders— Status updates that trigger emails (Order Management)
Updated on: 09/06/2026
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