Articles on: SyncTrack - Add tracking auto

Submit Stripe Dispute Evidence with Auto-fill

Stripe Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change.

When you respond to a Stripe dispute, Synctrack pre-fills the evidence packet from data it already has — your tracking and your Shopify order — so you mostly review instead of type. Stripe allows only one submission, so Synctrack lets you save a draft and review everything before you commit.

Submit evidence

Click on an open dispute on Dispute list to navigate to the dispute details screen

Click Submit evidence.

Synctrack auto-fills the fields it can from your tracking and Shopify order: tracking number, carrier, shipping date, shipping & billing address, customer name/email, customer purchase IP, and product description. Auto-filled fields are tagged so you can tell them apart.

Review each field. Fields with no synced data or file are left blank for you to fill in and upload.

If you are not ready to submit yet, simply click Cancel. The system will automatically save your progress as a draft, and nothing will be sent to the bank.
When you're ready, click Submit → The dispute moves to Under review.

Accept a dispute instead

If you don't intend to contest:

Click Accept dispute and confirm (a two-step confirm prevents mistakes).

The case is closed in your favor conceding; this is permanent and the dispute fee is not returned.

Good to know

Only one submission — always review carefully. After Submit you can't edit.
Evidence files must be real attachments, not links — card networks don't open links.
Limits apply across all fields: text ≤ 150,000 characters, files ≤ 4.5 MB total.
To submit you need a key with Files: Write. If it's missing, Stripe returns a permission error and Synctrack shows a banner with steps to add the scope — your disputes stay fully visible in the meantime.

Updated on: 26/06/2026

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