View and Filter Dispute Lists

Once Dispute settings are done, the Dispute tab gives you every PayPal dispute across your connected stores and PayPal accounts in one place — so nothing slips past a deadline.

Open the Disputes list

Go to the Dispute tab and open the Paypal tab — this is where your PayPal disputes appear. Each column tells you something at a glance:

Dispute ID — the case's unique ID in PayPal, so you can match it with your PayPal account.
Order — the linked Shopify order (click to open it), or Not linked if the order didn't sync through Synctrack.
Amount — the amount of money being disputed.
Reason — why the buyer opened the case (for example, Product not received, Unauthorized payment, or Duplicate transaction).
Dispute stage — where the case currently sits in PayPal's process (for example, waiting for your response, under PayPal review, or resolved).
Result — the outcome of the case, colour-coded:

Won — the case was decided in your favour; you keep the funds.
Lost — the case was decided in the buyer's favour; the funds go back to them.
Prevented — the dispute was resolved before it turned into a chargeback (for example, you refunded or reached an agreement with the buyer), so it didn't end as a loss.
Pending — the case is still open and has no final outcome yet.

Deadline — the date by which you need to respond to PayPal. A dash (—) means no action is needed from you right now.

Search, filter, and export

Search by Dispute ID or Transaction ID.
Click Add filter to narrow by Account, Status, Reason, or Result.
Pick a date range (for example, Last 30 days) and set Record per page.
Click Export to download the list — your active filters are applied to the export.

Note: Disputes filed on a PayPal/Stripe account you've connected still appear here even if the related order wasn't synced through Synctrack — those rows show Not linked in the Order column.

To open a case and take action, click any row.

Not finding what you are looking for? Chat with us or send us an email at [email protected] — we're always right there to give you a full hand.

Updated on: 23/06/2026

Was this article helpful?

Thank you!