FAQ

• Why estimated date does not show in the cart page/checkout page?

  Please enable the the app to show on Cart and enable the option Show on each product on cart page -> save changes and check. If it still doesn't show -> Could you please grant us access to your apps and theme by sending us a staff account invitation? Our email is [email protected] Then I’ll inform my devFew readers

• How to add estimated shipping date to Order Confirmation Email?

  Please go to the setting of your store >> Notification >> Order confirm >> add code under H4: shipping method Some special email template that doesn't include H4 tag, please contact us for support. Code: {% for p in line.properties %} {% unless p.last == blank %} {{ p.first }}: {{ p.last }} {% endunless %} {% endfor %}Few readers

• Can I rearrange the shipping methods on the estimated date layout?

  The shipping methods will show follow the order of creating in this section. If you want to rearrange them, you need to edit them all to show the right order you wantFew readers

• Why I can't see the estimated shipping date on the cart when add an item to cart from the collection page?

  The estimated text is added to the product properties from the product page. So if someone adds an item to the cart from the collection page, the estimated text can't be added to the product properties, which is the reason why you can't see the text together with the product on the cart page. => Solution: You can redirect to the product page if clicking checkout on the collection pageFew readers

• Why some orders have the estimated date in the past?

  Your customers can add an item to the cart but complete the order after a few days, therefore, the estimated date can be in the past. For this situation, we can do nothing more as the estimated text is added to the product's properties from the product page, so if they want to change the estimated date, they need to add that item to the cart again and delete the old one. It's about the app logic, hope that you can sympathize with us.Few readers

• How to calculate {date} & {date+1} in Estimated Shipping Date app

  You can calculate the {date} and {date+1} by viewing our instructions. ![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/41_11hrxo4.pngFew readers

• How to customize display position for Estimated Shipping Date?

  If you wish to change the default position of shipping information, or move this information somewhere else on the product page, please go to your Online Store > Themes and choose Actions then Edit Code . After that you will be redirected to “Edit code” page. Here you have three pages to change the shipping's default positiSome readers

Settings

• Estimated Shipping Date - Enabling Theme App Extension for Online Store 2.0 Compatibility

  Go to the app admin, click the notice and you will see the drop down section Please follow the guide on the tutorial video below to add the app extension to your product page: Enabling App Embeds aSome readers

• How to install Estimated Shipping Date app

  After installing Estimated Shipping Date you will be redirected to the **Setting **tab: Setting page You can always enable or disable app by switching the Enable App slider in Toggle App section. Choose one out of three layouts to display estimated shipping information: Estimated Date, Zipcode Shipping or Country Delivery Configure the rule for the chosen layout in the tab beside. “Estimated Date” wFew readers

• Estimated Date Layout

  In the Settings tab, choose Estimated Date in Layout selection, then move on to the next tab, which is Estimated Date. In this tab, you'll be able to set up your own shipping method for either all or particular products. Click ** New Shipping method** to customize your shipping method. In the picture above we have created 2 examples for you. ![](https://storage.crisp.chat/users/helpdesk/webSome readers

• Why the countdown timer doesn't display?

  If the prase in the CountDown Config was blank -> there is no phrase to display. -> Fill in all the input box to show the countdown **Notes: ** Make sure that you had enabled to show countdown in shipping method (with the Estimated date layout) The countdown just counts to the cut off time of the current day, after this time, it won't show anymoreFew readers

• What's the difference between public and private method actually?

  The public method will show wherever the app is allowed to show on your front store. While the private just show on the products that are targeted on specific rule sectionFew readers

• Why it doesn't calculate correctly dates? i setup 10-15 days but it shows more

  Please note that the number in Estimated days box is the range of shipping days. For example, if you want to show the estimated range of 10-15 days the minimum box is 10 and the estimated box is 5Few readers

• Configure General Settings of Estimated Shipping Date app

  Set up dates for the app to show estimated shipping information: Cut-off time is when you stop taking orders in a day. The minimum shipping day automatically adds 1 more day after cut-off time. You can customize the text shows on the screen by adjusting the size, color as well as text position on the page as below: ![](https://storage.crisp.chat/users/helpdesk/webSome readers

• Zipcode Shipping Settings

  In **Settings ** tab/ Layout, select Zipcode Shipping, then move on to **Zipcode ** tab. Get Customer Zipcode : the app automatically collects your customers' zipcodes based on IP address. It is indeed useful, but it will slow down the app performance. Here you can select what shipping date to show with 4 options: All Products, Specific Vendors, Specific Collection or SFew readers

• Country Delivery Settings

  If you want to display estimated shipping date in customer's country view, select layout Country Delivery, then move to **Country ** tab. Click "Country Rule" to add new: ${color}[#fc0303](**Please be noted that you can not add a new country for your shipment in the app. The list of available countriesFew readers

• Estimated Shipping Date - FAQs

  Our app will display your estimated message on the product page, cart page, check out page, thank you page, an order history page, order status page, and order confirmation email. Unfortunately, yes. When you uninstall the app, your monthly subscription is cancelled so Shopify will ask you to re-approve the recurring charge associated with the app subscription. Your monthly plan iFew readers