• English
• Vietnamese
• Chinese
• Chinese (TW)

Go to website

• Manage Cookies

  You can manage your cookies in the** Manage cookies** tab, the app will display all available cookies on your store and categorize them based on the document from Shopify, the rest you can edit by yourself, you can also add more cookies:Few readers

• How to customize Cookies banner layout

  General You can customize your cookies banner here: You can choose to show the logo, dismiss button, cookies button or show the banner only in the homepage by turning on/off the green button as the image. How to create a policy page? (available on Premium plan)** You need to type Policy Page tiFew readers

• How to enable EU GDPR Cookies

  By default, the app is disabled when you install the app. Enable EU GDPR Cookies by clicking on the green Enable button in the Advanced settings tab. You can show an EU GDPR compatible cookie banner, informing your customers that your store is using cookies. Customize your banner layout, your preference layout, your visible users and lifetime in the Settings tab: ![](https://storage.crisp.Few readers

• Cookies Advanced Setting

  Browser cookies lifetime: Basically, it means how long will the cookie consent still remain valid and after which they will expire => consent needs to be given again=> pops up the cookie bar again. Now it's set to 60 days - default. + - are available Custom CSS: you can add code to customize the display for the banner if needed.Few readers

• EU GDPR Cookies - How does request table work (available on Premium plan)

  This tab allows you to manage all requests of visitors. It’s only available for those who use the Premium plan. This part links with the policy page here. There are 3 type of requests that a visitor can submit to: **Edit your account information **~ aka edit_profile By default, when a visitor submits email => Status = pending By default, when a visitor has done editing their information => Status = Processed **RequFew readers

• EU GDPR Cookies - Manage Categories

  Manage which category will show in the Preference section here, you can also edit/ add categories. Make sure that you have published the categories and by default there will be one marked as Necessary which will be checked by default and cannot be unchecked. ![](https://storage.crisp.chat/users/helpdesFew readers

• How to customize Cookies Layout Preferences

  Select region visitor You can enable/disable preferences button by clicking on green button below: **Enable for all country ** Enable for specific regions ( available on Premium Plan) Design Text Custom PreferenFew readers

• EU GDPR Cookies - Can I target visitors from a specific region

  Targeting for EU only/Cali only/EU+Cali only is available but only on the premium plan Free plan only offers showing to all countries. The app doesn't support targeting specific single countries just yetFew readers

• EU GDPR Cookies - What to do with scanned cookies, do we need to classify, publish/unpublish them

  By default, Shopify's store will save a wide range of cookies to visitors' browsers (it's Shopify, not our app that saves the cookie). Our app scans the list of cookies that the store is sending/saving to their visitors' browsers. Collect them into our app. Customers can later choose what to publish/unpublish to inform their visitors about the cookies, under the preferences. The only type of cookie we save to visitors' browser is about the time of ""accept"" or status of ""dismiss""=> ApFew readers

• How to do email configuration ( available on Premium Plan)

  Email Configuration Case 1 Go to https://myaccount.google.com/security and sign in with your account. You will see the box like this screenshot Turn on "Access to the app is less secure", then enter email address and email password in the app. Case 2: Go to https://myaccount.google.com and sign in with your Gmail account Choose Security in left menu, make sure turn on 2-step VerificatiFew readers

• EU GDPR Cookies - Manage Users

  Manage users tab let you know which customer has accepted the cookies on your store, you can export/ delete the data. NOTE: User data is saved within 60 days.Few readers

• Can Omega help me to delete the cookie bar from the other app

  Sometimes customers installed another app from other developers, removed it already but the code is still lurking somewhere in the theme. We can help remove all the leftovers (sometimes), if you give us access to the theme.Few readers

• EU GDPR Cookies - What happens when visitors hit the “DISMISS” button

  Our app is for notification and getting consent only, and we cannot interfere with how Shopify saves cookies to browsers. So even if visitors hit dismiss, Shopify stores still save cookies => against their consent. => Merchant should get ""got it"" consent as many and as soon as possibleFew readers

• Will the app affect tracking tag/pixel data

  **No. It won't affect how pixel data work as the setups are separated. ** App's function is only to show the cookie notification and scan the cookies to inform visitors of what cookies are saved to their browserFew readers

• EU GDPR Cookies - How does cookies lifetime work

  Basically, it means how long will the cookie consent still remain valid and after which they will expire => consent needs to be given again=> pops up the cookie bar again. Now it's set to 60 days by default in our app but + - buttons are available"Few readers

• EU GDPR Cookies Document

  By default, the app is disabled when you install the app. Enable EU GDPR Cookies by clicking on the green** Enable button** in the Advanced settings tab. You can show an EU GDPR compatible cookie banner, informing your customers that your store is using cookies. Customize your banner layout, your preference layout, your visible users and lifetime inSome readers