Tracking Page
🔓 Blacklisting
Keyword blacklisting on the tracking page is a powerful tool that enables merchants to prevent certain words or phrases from being displayed in the tracking information or replace them with keywords of choice. This feature is very useful for drop shippers as many customers tend to worry when the order origin is too far from them or has China origin. To enable the Keyword blacklist feature: Go to Omega Order Tracking app Tracking Page Configuration Blacklisting Click on “EnFew readers🚩 Courier Mapping
Click on Settings tab on the left navigation bar, go to Courier Mapping Start to set up Preferred courier/ Courier mapping Preferred courier When a new tracking number is added to the system, Omega will first check the preferred courier list set by the merchant to determinFew readers⏰ Estimated Delivery Date
Our new feature, EDD (Estimated Delivery Date), allows you to provide accurate delivery estimates to your customers. Providing estimated delivery dates drives sales by letting shoppers plan for exactly when an order will appear on the doorstep A step-by-step guide to help you effectively use EDD: Step 1: Accessing EDD Settings Go to the Tracking Page tab in your Omega app. Click on the ConfigurationEstimated Delivery Date tab. Click the "Enable" button to activate EDD foFew readers😍 Customer Reviews
Merchant can allow customers to leave reviews and ratings for their order on the tracking page. This feature provides merchants with valuable feedback from customers and enables customers to share their experiences, opinions, and feedback, helping other potential customers make informed purchasing decisions. Step-by-step guide Click on Tracking page tab on the left navigation bar Configuration Review (https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000Few readers💎 Product Upsell
Product recommendations can help merchants upsell or cross-sell products to customers, thereby increasing the average order value and overall sales. By suggesting relevant and complementary products to customers, merchants can encourage additional purchases and boost their revenue. Step-by-step guide Follow the steps below to set up and customize your product recommendations: Click on Tracking pFew readers
FEATURES
🚀 Shipment Management
The shipment management board provides store owners with a comprehensive overview of all their shipments in one centralized location, allowing for efficient and organized order management. With this feature, merchants can easily track, monitor, and manage their shipments, ensuring timely deliveries and improved customer satisfaction How it works? Click on Shipments from the left navigation sidebar. The Shipment Board provides a clean, at-a-glance overview of all your orders. You can quicklFew readers📊 Analytics
By leveraging analytics, merchants can make data-driven decisions, optimize their shipping processes, and enhance customer satisfaction There are 5 types of Analytics reports: Shipment report Courier report Tracking page reportFew readers🎯 Tracking Page
The tracking page is a crucial touchpoint for customers to stay updated on the status of their orders. Omega App offers a comprehensive tracking page solution for Shopify merchants, packed with powerful features to optimize the tracking experience. In this document, we will delve into the features of Omega App's tracking page and how they can elevate the tracking experience for customers. Why Use a Tracking Page? Customer Convenience: Customers appreciate the ability to easily track theFew readers📩 Notifications
Unlock the power of email notifications with Omega! Now, you can seamlessly sync, send, and track emails directly from our app. Keep your customers informed and organized, all in one place. Step-by-step guide Setting up Sender Info Step 1: Select Notifications from the left navigation sidebar Email Note: If you're using the older version of Email notifications, consider upgrading to the neFew readers
FAQs - Tracking page
Custom Status Updates
With custom status, you can create unique statuses that align with your specific order fulfillment process or business requirements. Here's how you can use custom status in Omega: Click on the Tracking page tab on the left navigation bar, go to Configuration, and choose Custom Status Enter a name or label for the custom status, such as "Out for Delivery," "Backordered," or "Delivered toFew readersHow to hide the courier company on Tracking information on tracking page
In General Display =Show Content =you can uncheck Tracking CompanyFew readersHow to add tracking page to my website?
Here's a step-by-step guide on how to add a tracking page to your Shopify store using Omega: Go to Settings Tracking Link Set-up Copy the URL or code provided by Omega for your tracking page. In your Shopify store's admin dashboard, navigate to "Online Store" "Pages" or "Navigation" (depending on your theme). (https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/iFew readersHow to send test email notification?
To see how the email turns out in the mailbox, send a test email to yourself. Notifications Edit template Click "send test email" in the upper left corner to send the test email.Few readersBranded Customization
Customize the appearance and design of your tracking page to align with your brand's visual identity. With branded customization, you can create a consistent and cohesive brand experience for your customers throughout the tracking process. Here's how you can use branded customization in Omega: Theme There are 2 themes to choose for your tracking page (https://storage.crisp.chat/users/helpdesk/wFew readers
FAQs - Shipments
Update Pending Statuses
When shipments are tagged with a "Pending" status and queued for tracking in batches. Omega automatically retrieves tracking information from carriers every 5 hours to provide updated status updates. If you see a "Pending" status for a prolonged period, it means the carrier has not provided any delivery information for the tracking number. Please double-check the accuracy of the tracking number and contact the carrier if needed or contact us to priortize the shipments in queue. Omega will contiFew readersDelivery Statuses of Shipments
Delivery statuses of shipments refer to the various stages or statuses that a shipment goes through during the process of being delivered to its destination. These statuses typically provide information about the current location and status of the shipment, allowing the sender, recipient, and other parties involved to track and monitor the progress of the shipment. Some common delivery statuses of shipments include:Few readersHow to resync/update tracking
Enable merchants and shoppers to proactively update the latest status of their orders by clicking on a button within the app or on the tracking page. By adding a "Resync" button in multiple locations, merchants and shoppers will be able to manually update the order tracking information and ensure that the latest status is displayed accurately. This feature can help resolve confusion when the actual order status does not match the information displayed on the app or website, and provide a more rFew readers
FAQs - Notifications
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Welcome to Omega Order Tracking
Our cutting edge order-tracking app is poised to transform your order management process and empower your business with unrivaled efficiency, insights, and customer satisfaction. Bid farewell to order management obstacles and embrace a seamless and streamlined experience with our professional app. How order tracking works The general order tracking process involves the following steps and interactions between the customer, merchant, and the order tracking app. Order Placement Order CreationFew readersOverquota
Overquota for shipments refers to exceeding the allowed or allotted quantity of shipments, whether it be for a specific carrier or destination country. This can occur due to a variety of reasons, such as increased demand or unexpected delays. It's crucial for businesses to proactively monitor their shipment quotas and take necessary actions to avoid exceeding them, as it may result in additional charges, delays, or other operational challenges Problems Disruption of order fulfillment prFew readers