About Synctrack - Add Tracking Auto

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Tracking Setup

• Configure PayPal tracking info

  1. PayPal Account Setup Install the app on Shopify and connect the app with your PayPal account to let the app sync tracking info to PayPal. How to connect the app with your PayPal merchant account: Step 1: Add Synctrack – PayPal Sync Tracking app to your app store. Step 2: Install the app to your store =App admin =Click to SETTINGS tab =Click Connect via PayPal login (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image1txmhxc.pngFew readers

• Add Ignore Sync rule

  If you want to skip syncing specific tracking numbers or tracking information from certain couriers according to your preferences, then the “Ignore Sync” feature is for you. How does the “Ignore Sync” feature work? Synctrack will automatically skip syncing the tracking information that matches the rules you have set up for future orders. You can skip syncing for: Courier name (e.g. Yunexpress,…) Courier name starts with (e.g. Yun,…) Tracking number Tracking number starts with *Note:Few readers

• Add Courier Mapping rule

  In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as “Other”, a tag that doesn’t align with PayPal’s information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack’s ‘Courier Mapping’, you can easily correct and  synchronize the courier name from Shopify to PayPal (https://blog.synctrack.io/synctrack-matches-courier-names-to-paFew readers

• Use Dispute Management

  In today’s digital age, businesses face the challenge of managing disputes efficiently and effectively. To address this, Synctrack proudly presents to you the new Dispute Management function, offering a range of benefits that streamline the process and ensure a smooth resolution for all parties involved. This function can: Realtime update new disputes as soon as they are filed to PayPal and the status of current disputes. Mapping Shopify’s order to corresponding dispute. Filter by status aFew readers

• Use Dispute Resolution

  Synctrack now comes with a powerful dispute resolution function designed to streamline the process of handling disputes. This function offers a range of benefits that enable merchants to resolve disputes effectively and maintain customer satisfaction: Work towards a resolution collaboratively with customers through real-time chat Send offers, such as partial refunds, replacements, or alternative arrangements, directly to customers. Issue full refunds and accept claims when necessary. EscFew readers

• Connect Multi Stores

  In case you have more than one Shopify store, you can use the Multi-store feature to quickly access each account, save much more funds, and track the performance of all transactions across connected stores. What you should know about multi-store? Which Synctrack plan supports the Multi-store feature? This feature is only available in the Premium and Unlimited plans (you only need to have the Premium/ Unlimited plan in 1 store to connect multiple stores, other stores can stay on the FreeFew readers

• Check Sync Status

  You can check the Sync Status by going to the Orders tab. Sync Status You can click on the status to filter orders base on its sync status Synced: Successfully synchronized to PayPal Pending: Orders are waiting to be synchronized Over quota: Over quota means the number of ordersFew readers

• Upload Tracking Information and Orders by CSV file

  The upload CSV function lets you upload orders from other platforms with a template file. The app will automatically detect the info and helps you add tracking numbers to PayPal Step 1: Download Template Go to the Orders tab More Import orders by CSV/Import tracking info by CSV Download Templates. Step 2: Enter order information if you want to add tracking information to PayPalFew readers

• Sync Info to Shopify Order Note

  Receiving many requests from customers wishing to display tracking information synchronized from the Synctrack app at Shopify admin (under the Order tab), we have recently released the new feature Sync Info to Shopify Order note (Applied for Pro and above users) Order synchronization information is only displayed as a Note in the Shopify order tab when the following two conditions are met: When the order happens after the feature activation time When the order is synced and the traFew readers

• Sync Digital Products

  The “Sync digital product” feature enables merchants who sell digital products to effortlessly sync tracking numbers to PayPal and Stripe. Follow these steps to turn on the feature and ensure smooth synchronization: Enable feature Navigate to the “Digital Product” tab in your app. Click on the “Turn on” button to enable the “Sync digital product” feature. Processing Old Orders AfterFew readers

• Notify buyer of submitted tracking

  How to notify customers when the app submits tracking? You can send an email notification to the buyer via PayPal support email. The email contains the tracking information uploaded. Please turn on Notify Buyer on our app by following these steps: Go to Settings Paypal settings Notify buyer Note that the email was sent from the PayPal support email. Our app doesn’t handle the content of the notification email (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404Few readers

FAQs Documents

• General questions

  Can I use a personal Paypal account with Shopify? No, Synctrack – Add Tracking Auto app requires the Paypal Business Account. How to install the application? Just click on this button, enter your store URL and with a few more clicks on the following steps you will get it to work in a few minutes. When do I need to start sending tracking information to Paypal? As soon as possible. It helps to build trust inFew readers

• Feature-related questions

  Should I use the app to add tracking information to Paypal while I can do it manually? It’s definitely worth trying our app even if you have a small number of orders. Our app’s plans are varied from 100 (free of charge) to unlimited orders. Let our app do its job precisely with no time, and you save hours to hours to optimize your sales. Is there any chance to remove the reserve on our Paypal account by using your app? The answer can be yes or no because Paypal uses a wide range of standFew readers

• Payment-related questions

  How do I pay for the app cost? You pay through Shopify Payment. We don’t accept other payment gateways. Do I have to pay for orders I’ve submitted tracking before? We understand that submitting tracking for orders took a lot of your time. It’s really painful work, so let the application do this for you. You can select a range of days to submit the tracking numbers, if there are some duplications, it would be resubmitted by application. How is my subscription calculated by time? You wFew readers

• Security-related questions

  Does Synctrack – Add Tracking Auto have access to my Paypal account? We only require minimal access to your account to send tracking information, not to perform any transactions. You can see the instructions on setting up for more details. How safe is my data? Data transmission is completely encrypted from beginning to end (SSL). Moreover, Syncreack – Add tracking auto is 100% compliant with OAuth2 requests from Shopify and PayPal included. Data validation for authentication and authentiFew readers

• Upgrade/degrade subscription plan

  1. How to upgrade the App Plan Under the “Settings” tab, you can view the pricing table with detailed information. Just click the “Choose Plan” button for which plan you want to upgrade. There are 2 options for you to pay: Pay monthly Pay annually After choosing the plan, you will be asked to process old orders or not. Note: – The old orders will count toward your number of users this month. *– If you are using multi-store integration, the subscription fee will aFew readers

• Why Paypal limits account and hold the money without any reasons

  There are some reasons why Paypal limits your account and holds the money 1. Your Paypal account is new and has not been verified After creating your Paypal Account, you must verify your account first, and send them your ID and all information. After verifying your account, you can use that account to receive money from your customer. If you receive the money from your customer without verifying your account, Paypal will hold your money Moreover, nowadays, if the Paypal account iFew readers

Integrations

• Integrate with Stripe

  How to create Stripe token to integrate Synctrack with Stripe? Learn how to get the Stripe token and transfer it to us for successful integration. Step 1: Go to the tab Developers on the right corner Step 2: Go to the tab API keys Step 3: Click Create restricted key (https://storFew readers

• Integrate with ClickFunnels, Checkify, Checkout-X

  When you use Clickfunnels, we need your client ID and secret to connect with Clickfunnels and sync the tracking information. Please follow the steps below and update the required info: Login to Paypal Developer Dashboard. On the My Apps & Credentials menu, Click the Live box. Click Create App. Type App Name and click Create App. In the APP SETTINGS box, in the App feature options section. You have selected Disputes and TransactioFew readers

• Sync tracking with Mollie payment gateway

  When you use Mollie as a payment gateway, our app needs an access token to connect with Mollie and sync the tracking information. How to connect the app with Mollie Go to your Mollie account, under the Developer part, select Organization Access Tokens Select payment.read access then click the Save button (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/iFew readers

• Sync tracking info for orders from Facebook & Instagram sales channels

  For orders from Facebook and Instagram sale channels, we need your PayPal client ID and secret to match sale channels invoice id with Paypal transaction and sync the tracking information. Please follow the steps below and update the required info: Go to Paypal Developer Dashboard and log in with your account (If you’ve already logged in, skip this step). On the navigation bar, go to “Apps & Credentials” menu. Switch to “Live mode” using the toggleFew readers

• Install on WooCommerce

  Setup guide How to cancel Synctrack subscription on WooCommerce? We are sorry to see you go, but if you want to remove the app, please do as follows: 1. You subscribe using your business PayPal account Sign in to your account at paypal.com On the top right corner, hover on your account to open the dropdown menu. Click on “Account Settings” to open the setting page. (https://storage.crisp.chFew readers