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Support cases and other tasks related to Shopify

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  • How to use Monosnap to take screenshots or video recording
    Step 1: Go to Monosnap page at Chrome Web Store After launching Monosnap, you’ll find the Monosnap icon in the status bar. Click to open Monosnap’s main menu. Step 2: Choose screenshot/ video capture In the main menu, there are some capture features: Capture page area Capture full page Record VidePopular
  • How to Accept a Collaborator Request
    When a collaborator request is sent to your store, you receive an email about the request and a notification on your Shopify Home. You can manage collaborator requests in the Users or Users and Permissions section of your Shopify admin. Follow the steps below to accept a collab request from our team. Step 1: From your Shopify admin, go to Settings Step 2: Click on "Users and Permissions" and scroll down the page, where you will find the request. You can also access the collab rFew readers
  • How to Add a Collaborator on Wix
    To add our team as a collaborator on Wix, please follow the steps below. Step 1: On your Wix dashboard, click Settings from the bottom-left corner of your screen and go to Roles & Permissions. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c0Few readers
  • How to add a user to Google Merchant Center
    To grant someone access to manage your Google Merchant Center account, follow these steps: Step 1: Navigate to Google Merchant Center and click the gear icon (Settings) in the top-right corner and select "People and access" from the dropdown. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image11xwopx.png =871xauto) Step 2: Click on "Add person" (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383eFew readers
  • How to Send a Staff Invitation
    To send a staff invite to our team, please follow the steps below: Step 1: From your Shopify admin, go to Settings Step 2: Click on Users and Permissions and click Add Staff Step 3: Enter our team's email address ([email protected]) and grant the requested permissions byFew readers
  • How to Get a Collaborator Request Code
    Follow the outlined steps below to get your collab code: Step 1: From your Shopify admin, go to Settings (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/settings1gfr6vd.png =919xauto) Step 2: Click on Users and Permissions, then scroll down the page, copy the collaborator code and share this code with our support team. If your Shopify store is onFew readers
  • How to add an user to Google Tag Manager
    To grant access to your Google Tag Manager, please follow the outlined steps below: Step 1: Click Admin from your dashboard (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imagee4s0x.png =917xauto) Step 2: In the Account column, select User Management. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image69kmqs.png =954.2000732421875xauto) Step 3: On the next page,Few readers
  • How to add a user to Google Analytics 4
    You can add users at either the Analytics account level or the property level. The level at which a user is added determines their initial access. For instance, adding a user at the account level grants them access to all properties within that account, with the same permissions. In contrast, adding a user at the property level limits their access to only that specific property, based on the permissions you assign. You can update a user’s access level and permissions at any time. To grant accesFew readers
  • How to add a user to Google Ads
    To add our team to your Google Ad account, please follow the steps below: Step 1: Sign in to your Google Ad Manager account. Step 2: Navigate to Admin, then click Access & security. Step 3: On the next page, click the blue + icon Step 4: Enter tFew readers
  • How to Add User Permissions in BigCommerce?
    The basic information about the user is in “User Details”. (https://storaPopular

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