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Support cases and other tasks related to Shopify

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  • Support
  • How to use Monosnap to take screenshots or video recording
    Step 1: Go to Monosnap page at Chrome Web Store After launching Monosnap, you’ll find the Monosnap icon in the status bar. Click to open Monosnap’s main menu. Step 2: Choose screenshot/ video capture In the main menu, there are some capture features: Capture page area Capture full page Record VidePopular
  • How to add a user to Google Merchant Center
    To grant someone access to manage your Google Merchant Center account, follow these steps: Step 1: Navigate to Google Merchant Center and click the gear icon (Settings) in the top-right corner and select "People and access" from the dropdown. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image11xwopx.png =871xauto) Step 2: Click on "Add person" (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383eSome readers
  • How to Get a Collaborator Request Code on Shopify
    Follow the outlined steps below to get your collab code: Step 1: From your Shopify admin, go to Settings (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/settings1gfr6vd.png =919xauto) Step 2: Click on Users and Permissions, then scroll down the page, copy the collaborator code and share this code with our support team. If your Shopify store is onFew readers
  • How to Accept a Collaborator Request on Shopify
    When a collaborator request is sent to your store, you receive an email about the request and a notification on your Shopify Home. You can manage collaborator requests in the Users or Users and Permissions section of your Shopify admin. Follow the steps below to accept a collab request from our team. Step 1: From your Shopify admin, go to Settings Step 2: Click on "Users and Permissions" and scroll down the page, where you will find the request. You can also access the collab rFew readers
  • How to Add a Collaborator on Wix
    To add our team as a collaborator on Wix, please follow the steps below. Step 1: On your Wix dashboard, click Settings from the bottom-left corner of your screen and go to Roles & Permissions. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c0Few readers
  • How to add a user to Google Ads
    To add our team to your Google Ad account, please follow the steps below: Step 1: Sign in to your Google Ad Manager account. Step 2: Navigate to Admin, then click Access & security. Step 3: On the next page, click the blue + icon Step 4: Enter tFew readers
  • How to Send a Staff Invitation on Shopify
    To send a staff invite to our team, please follow the steps below: Step 1: From your Shopify admin, go to Settings Step 2: Click on Users and Permissions and click Add Staff Step 3: Enter our team's email address ([email protected]) and grant the requested permissions byFew readers
  • How to add a user to Google Analytics 4
    You can add users at either the Analytics account level or the property level. The level at which a user is added determines their initial access. For instance, adding a user at the account level grants them access to all properties within that account, with the same permissions. In contrast, adding a user at the property level limits their access to only that specific property, based on the permissions you assign. You can update a user’s access level and permissions at any time. To grant accesFew readers
  • How to add an user to Google Tag Manager
    To grant access to your Google Tag Manager, please follow the outlined steps below: Step 1: Click Admin from your dashboard (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imagee4s0x.png =917xauto) Step 2: In the Account column, select User Management. (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image69kmqs.png =954.2000732421875xauto) Step 3: On the next page,Few readers
  • How to update permissions for a Collaborator
    After you’ve accepted the collaboration request from the Omega team, there may be times when we need you — the store owner (merchant) — to update or add more permissions in your Shopify admin. This allows our team to access specific areas we need in order to complete additional setup or troubleshooting tasks efficiently. Follow these steps to update the collaborator’s permissions:Few readers
  • Which Store Permissions Should Omega Access on Your Shopify Store?
    Sometimes, there are specific issues or customizations that require the Omega team to access your Shopify store in order to make changes or provide deeper support. Rest assured — our process is completely secure, and if you request it, we’re happy to provide a detailed report of every change made on your Shopify Admin during the process.Few readers
  • How to Add User Permissions in BigCommerce?
    The basic information about the user is in “User Details”. (https://storaPopular

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