App Setup
Showcase the review widget on your online store
REVIEW BOX To set up the review box, please follow 2 steps: Add the review box section Customize the review box widget 1- Add the Review Box section The review box includes reviews under the product information as below: Step 1: Go to Online Store Open Themes Click Customize (https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/Few readersManage reviews (Hide/Publish/Delete/Pin/Edit reviews)
This article will guide you on how to manage reviews (Edit/Delete/Publish/Hide/Pin reviews) From the Dashboard, you open the page Review manager Trustify allows you to manage reviews with the following functions: – Edit review – Bulk Publish/ Hide reviews (https://storage.crisp.chat/users/Few readersEdit reviews
Welcome to Trustify Guideline! This guide is designed to assist you in editing reviews Editing reviews should adhere to ++Shopify’s Article 7 policy++. Please make sure that you don’t alter what the review originally meant and keep the content transparent. The following are accepted: • Modifying star ratings is not permitted. • Calibrate the translated language • Correcting typographical or grammatical mistakes • UpdFew readersReply to reviews
Welcome to Trustify Guideline! This guide is crafted to assist you in replying to customer reviews and updating or deleting the reply. Why is it crucial for shop owners to reply to customer reviews? Replying to reviews helps build a positive online reputation, as potential customers often read responses to assess the business’s responsiveness and dedication to customer service. Additionally, it fosters a sense of community and trust, signalling to customers that their opinions are valued anFew readersTranslate the widget text
Welcome! This guide is crafted to assist you in translating the text for various app widgets, including the Review Box, Review Carousel, Reply Review, and Write a Review Popup. Translate the text of the Review box Step 1: From the Dashboard, you go to the page Widget Open the tab Widget translate Step 2: Choose the desired language for customizing the Review BoFew readersProduct group: Share reviews across product groups
Why do you need to share reviews across product groups? Apply product grouping to share reviews between diverse products. This is especially beneficial when selling similar to identical products through various Shopify product pages. With Trustify, you can easily create product groups by: – Vendor – Type – Tags Follow these steps: Step 1: Navigate to the “Review” page from the Dashboard and open the “Product group” tab. (https:/Few readersManually add codes of the box review and the star ratings for the theme 1.0
1-Review box To add codes of Review box, please follow these steps: Step 1: Create a new snippet file named ++trustify-review-box.liquid++ on the snippets folder Add this code to the new snippet createdFew readersIntegrate reviews on Trustify with Google Shopping Product Listings
Trustify helps you to generate a Product Rating feed, then you need to submit that feed file to the Google Merchant Center to complete setting up ratings for products on Google Shopping List. Please follow step-by-step instructions: 1- (Optional) Create a Google Merchant Center account Log in to your Google Merchant Center account, or sign up for one if you don’t already have an account. If you need to create a new account, you can do so ++ here ++.Few readersHow to set up Store Reviews
Store reviews allow you to showcase reviews from all products in one widget. This widget can be displayed on any page, not just the product pages. Follow these simple steps to set up your store reviews: To setup store reviews, please follow these steps: Select Reviews for the Store Reviews Widget Add the Store Reviews Widget to Your Online Store 1- Select Reviews for the Store Reviews Widget You can add reviews to the store widget either individually or in bulk: Individually: SelFew readers
Import Reviews
Import reviews from CSV files with Trustify
Step 1: Navigate to Trustify app Open the “Review Manager” page > Click on the button “Import review” Choose the option “From CSV file” Step 2: Create a copy of ++trustifyimportreviewtemplate++ Fill in your review information according to the template file format:Few readersImport reviews from AliExpress
Please follow these steps to import reviews from AliExpress to Trustify: From the App Admin Go to Review Click the button “Import review” Choose the option “From Aliexpress” After selecting the option “AliExpress reviews”, a pop-up for importing reviews will appear. In this popup, you need to complete filter options. (htFew readersImport reviews from Amazon
Please follow these steps to import reviews from Amazon to Trustify: From the App Admin Go to Review Click the button “Import review” Choose the option “From Amazon“ After selecting the option “From Amazon”, a setting page will appear. Now, you can start importing reviews ++Step 1: Drag the button “Import to Trustify” toFew readersImport reviews from Facebook pages
Step 1: From the Review Manager page, click on Import reviews with Facebook Step 2: Connect to Facebook and select Facebook pages from which Trustify will access reviews. Click the option Opt in to current Pages only. Select one or more pages from which Trustify will access reviews. Click NEXT to finish connecting your pages to the app. (https://storage.crisp.chatFew readersMigrate reviews from Shopify Product Review App to Trustify
In this article, we will guide you to migrate reviews from Shopify Product RevFew readers
Email Manager
Photo review reminder
What is the photo review reminder? The photo review reminder is sent to ask buyers for photo reviews when they leave a content review without photos. From the Dashboard, you go to the page “Email manager”. Step 1: Activate/ Pause the email campaign Activate the Review Reminder: On the Email Manager page, click on the button “Turn on” on the card Photo review reminder Confirm to acFew readersReview Reminder
What is the review reminder? The review reminder email is sent to customers once they make an order and it is fulfilled. There are 2 methods for customers to submit reviews: Submit reviews on the product page: For this method, receivers will be directed to the product page to leave their feedback. Direct customers to a feedback link and submit reviews (Trustpilot, Google, Facebook, Yelp, etc): For this method, receivers will be directed to a specific page that you set up on the aFew readersReview reply
What is the review reply email? The review reply email is sent to notify customers once shop owners have responded to their reviews. From the Dashboard, you go to the page “Email manager”. Step 1: Activate/ Pause the email campaign Activate the Review Reminder: On the Email Manager pFew readersHow to set SMTP in Trustify Reviews App
If you use Gmail to send emails, please use the following SMTP settings to fill out the form in the app: Server Address: smtp.gmail.com Username: Your Gmail Address (e.g. [email protected]) Password: Your Gmail Password (Few readers
Frequent Questions
Enable the app embed in your theme
Before setting up the app, please ensure that you have already enabled the app embed. Please follow these steps: From the Admin, go to Themes on Online Store Click on the button “Customize“ On the App embeds page Activate the app embed “Trustify App” Click “Save” button (https://storageFew readersHide the brandmark
Welcome! This guide is designed to assist you in removing the brandmark on the front end of your interface. Where is the brandmark displayed on the storefront? The brandmark, labelled “Powered by Trustify,” is positioned beneath the “Write a Review” button. How to hide the brandmark? Currently, the brandmark is shown manually by the support team. You caFew readers